What you gain:
CRM is a technological solution designed for active logistics operators who want to automate warehouse processes, speed up shipment handling, and increase transparency in customer operations.
CRM implementation does not require stopping your current operations. The rollout is carried out in stages and tailored to your regulations, warehouse structure, and internal processes:
Access to Our Logistics CRM — the First of Its Kind Worldwide
End-to-End Process Automation
Access to Warehouses in the USA and China
Access to Brokers and Fulfilment Centers
Full Training, Documentation, and 24/7 Support
Payment and Invoicing Integration
Basic Plan — from $149 per month for up to 3 users. A demo access is available prior to activation.
This plan includes all the essential tools required for efficient logistics management, with the flexibility to scale in line with your business needs. You can start with the basic tier, which is ideally suited for small teams and companies.
We will help you assess your business objectives and select the optimal system configuration.
The implementation timeline depends on the volume of operations, warehouse structure, and the need for integrations. On average, a basic launch takes between 7 and 30 days. During this period, business processes are configured, data is migrated, carriers are connected, and staff training is conducted. For more complex setups (such as multiple warehouses or countries), the timeline is determined individually.
No. The CRM operates as a cloud-based SaaS solution and does not require its own server infrastructure. Standard equipment (PCs, scanners, label printers) is sufficient for daily operations. If needed, API integrations are available and can be implemented by your technical contractor.
Yes. The CRM can integrate with eCommerce platforms and marketplaces via API. This enables automatic order import, shipment status synchronization, and the transfer of tracking information to customers. Integrations are configured according to the specific business model.
The platform is hosted on a secure cloud infrastructure with data backup and access control management. Every user action is logged in the system. Employee roles can be configured to restrict access to financial and operational data.
Yes. The CRM supports a multi-warehouse architecture. You can manage multiple locations, allocate orders between warehouses, monitor inventory levels, and analyze the performance of each unit from a single dashboard.
The system provides reports on warehouse turnover, the number of processed orders, processing speed, financial performance, and staff workload. This enables analysis of logistics efficiency and supports data-driven management decisions.
Yes. After onboarding, employee training and methodological materials are provided. Technical support is also available for system usage, updates, and feature expansion. The support format depends on the selected plan and SLA.
| Ірина Кудрянь
CRM in logistics is not just software for managing clients. It is the core of the business, connecting sales, operations, warehouses, finance, and customer support into a single digital ecosystem. All information
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Shipping goods from the United States has long become a stable and profitable business, bringing consistent income to thousands of entrepreneurs around the world. The American market is the largest in the world, and buyers from Europe
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Vector Logistics has proven that direct partnership with a fulfilment centre is the key to sustainable growth, transparency, and customer loyalty.
Read More +Vector Logistic CRM is a professional logistics CRM system designed to automate warehouse operations, fulfillment processes, and international shipment management. The platform is developed for 3PL operators, fulfillment centers, eCommerce companies, warehouse facilities, and logistics providers that require full control over inventory management, order processing, documentation workflows, and financial operations within a single integrated digital system. This logistics CRM enables centralized management of all operational processes — from goods receipt at the warehouse to shipment creation and invoice issuance — ensuring operational transparency and reducing overall operating costs. The system automates inbound shipment processing, including registration of incoming parcels via tracking numbers, barcode scanning, weight and dimension capture, photo documentation of goods condition, automatic order card creation, and real-time status assignment. The warehouse CRM records each inventory unit in the database, assigns it to the respective client, and displays all information in the client’s personal account. This eliminates losses, data duplication, and manual entry errors. Warehouse automation is particularly essential for companies handling multiple suppliers and a continuous flow of international shipments. Vector Logistic CRM supports cargo consolidation and deconsolidation, which is critical for cross-border logistics and fulfillment operations. The system enables merging multiple parcels into a single shipment, creating consolidated freight loads, splitting large consignments into individual orders, optimizing delivery structures, and reducing transportation costs. Consolidation functionality is fully integrated into the warehouse management workflow, simplifying operational control and accelerating order processing. A key component of the logistics CRM is the automatic generation of shipping and customs documentation. The platform generates invoices, packing lists, CMR documents, export documentation, customs declarations, and internal warehouse reports. All documents are created based on data entered into the system, minimizing errors and accelerating shipment preparation. The CRM also supports shipment grouping and transport label printing. The system calculates both actual and volumetric weight, forms grouped shipments, integrates with courier and postal service providers, automatically generates tracking numbers, and produces transport labels ready for printing. This allows logistics companies to accelerate operational processes, reduce order processing time, and improve shipment accuracy. Carrier integrations simplify delivery management and provide transparent shipment tracking. Vector Logistic CRM operates as a fully branded platform with White Label customization capabilities. Companies receive a dedicated domain, a corporate-styled interface, personalized client notifications, and flexible configuration of user roles and access rights. The system adapts to the business processes of each logistics operator, including warehouse fulfillment, international transportation, B2B logistics, and eCommerce delivery. The scalable SaaS architecture allows the CRM to be used by both small warehouses and large distribution centers. The integrated financial module automates client settlements and billing operations. The system supports invoice issuance, online payment processing, client balance management, debt control, and financial reporting. Financial management within the logistics CRM enhances business transparency and reduces accounting workload. Clients can top up their balance through their personal account, pay for services online, and monitor expenses in real time. The platform includes a client personal account and a built-in online chat system, improving communication and service quality. Clients gain access to shipment statuses, transaction history, warehouse stock data, and documentation. The integrated online chat enables prompt communication without relying on third-party messaging platforms. CRM integration with the company’s website creates a unified digital environment for client interaction. Vector Logistic CRM is a comprehensive logistics management system that combines warehouse management, fulfillment operations, cargo consolidation, document workflow automation, shipment management, label printing, financial control, and customer service within a single SaaS platform. Logistics process automation, operational transparency, scalability, and cost reduction make the CRM an effective tool for the growth and digital transformation of logistics businesses. The system is suitable for companies seeking to digitize warehouse operations, optimize international transportation, and improve overall order management efficiency.
