User Agreement
GENERAL PROVISIONS
1.1. This User Agreement (hereinafter referred to as the “Agreement”) governs the relationship between VECTOR, including its business divisions Vector USA, Vector China, and Vector Logistic (hereinafter referred to as the “Company”), and any individual or legal entity (hereinafter referred to as the “User”) utilising the Company’s website and services.
1.2. This Agreement is a legally binding public offer. Acceptance of its terms is effected through registration, placing an order, or using any functionality of the website.
1.3. The Company reserves the right to amend this Agreement at any time without prior notice. The current version shall be published on the website. Continued use of the website constitutes acceptance of such amendments.
1.4. The User is responsible for reviewing the Agreement prior to using any services. Lack of awareness shall not exempt from responsibility.
TERMS AND DEFINITIONS
2.1. “Services” – a range of logistics, warehousing, intermediary, and consulting services provided by the Company.
2.2. “Personal Account” – the User’s individual profile on the website, protected by login credentials.
2.3. “Warehouse” – the Company’s or its partner’s logistics hub where shipments are received and processed.
2.4. “Consolidation” – the process of combining multiple parcels into a single package at the User’s request.
2.5. “Purchase on behalf” – a service by which the Company purchases goods on behalf of the User from third parties.
2.6. “Fulfilment” – a set of operations involving the receipt, storage, packing, and dispatch of goods from the Company’s warehouse.
2.7. “Prohibited Items” – goods that are restricted or prohibited by the laws of the origin or destination country.
REGISTRATION AND ACCOUNT
3.1. To access services, the User must register and create a Personal Account on the website.
3.2. During registration, the User is required to provide accurate and truthful information including full name, contact details, addresses, and identity or registration documents.
3.3. The Company may request identity verification at any time (KYC procedure).
3.4. The Company reserves the right to suspend or terminate the account and service provision in cases of inaccurate data or suspected fraud.
SERVICES PROVIDED BY THE COMPANY
4.1. The Company provides the following services:
Purchase of goods from online stores and marketplaces;
Receipt, storage, and handling of parcels;
B2C/B2B fulfilment and logistics services;
Delivery of goods to destination countries;
Consolidation, repackaging, quality inspection, and photography services;
Customs clearance (within legal capacity);
Full support throughout the order processing cycle.
4.2. Service delivery times are indicative and may vary due to external factors such as weather, logistics disruptions, or customs delays.
4.3. The Company does not hold ownership of User’s goods and shall not be held legally responsible for their contents.
4.4. The Company reserves the right to dispose of or sell parcels left unpaid or uncollected after 70 days of storage.
USER RIGHTS AND OBLIGATIONS
5.1. The User agrees to:
Use the services in accordance with applicable laws;
Provide up-to-date and truthful information;
Make timely payment for services rendered;
Collect parcels on time or arrange for extended storage.
5.2. The User is entitled to:
Request consultations regarding Company services;
Place orders for any available destinations.
COMPANY RIGHTS AND OBLIGATIONS
6.1. The Company undertakes to:
Fulfil orders within the agreed timeframe in the absence of force majeure;
Notify Users of changes in tariffs, terms, or rules;
Ensure the security and protection of User data.
6.2. The Company reserves the right to:
Suspend service access if the Agreement is violated;
Amend service tariffs and scope without User consent (with appropriate notice);
Share information with third parties strictly in accordance with legal obligations or governmental requests.
LIMITATION OF LIABILITY
7.1. The Company shall not be held liable for:
Actions of customs authorities, couriers, sellers, or other third parties beyond its control;
Damage, loss, or delay of shipments caused by force majeure, import restrictions, or sanctions;
The content or conformity of goods with User expectations or specifications.
7.2. The Company’s liability is limited to the amount paid by the User for the specific service.
7.3. Upon receiving the parcel (at a collection point or via courier), the Client must inspect it for completeness, weight, and integrity. In case of discrepancy or damage, an ACT must be completed, and the parcel reweighed. Local delivery staff are obliged to respond to complaints. Claims submitted after departure from the collection point or courier leave will not be accepted.
DATA PRIVACY
8.1. The Company collects, stores, and processes personal data strictly in line with its Privacy Policy.
8.2. By registering, the User consents to the processing of personal data.
8.3. The Company may use anonymised data for statistical purposes and to improve its services.
PAYMENT AND REFUNDS
9.1. Services must be prepaid in full via the available payment systems.
9.2. The Company bears no responsibility for order delays caused by User errors in payment (e.g. incorrect amount or purpose).
9.3. Payment system commissions are non-refundable.
FORCE MAJEURE
10.1. The Parties are released from liability in the event of force majeure circumstances, including but not limited to war, epidemics, blockades, natural disasters, or customs inspections.
10.2. Service timelines are suspended during the force majeure period.
JURISDICTION AND DISPUTE RESOLUTION
11.1. Any disputes shall be resolved through negotiation. If no agreement is reached, matters shall be referred to the courts at the Company’s registered address.
11.2. The language of interaction shall be Ukrainian, Russian, or English, depending on the counterparty and jurisdiction.
11.3. Should any clause of this Agreement be deemed invalid, the remaining provisions shall remain in effect.