Frequently Asked Questions
China
If the density is less than 160 kg per cubic meter, the volumetric weight will be considered according to the tariffs. Density = weight / (length × width × height) in meters.
To initiate a return of goods to the store, you need to contact them to obtain a return label. After that, attach the label in PDF format to the tracking information in the invoice field. The return fee is $5. If the store does not provide a return label, you can purchase one from any service similar to China domestic shipping.
Yes, the company can pay the invoice on your behalf, but this service is only available if you arrange the shipment through our company. The service fee is 5% for bank transfers or for other payment systems (PayPal, AliPay, or WeChat Pay)
Our company offers a service for finding a product ( $10) or supplier (with a prepayment of $100). This amount can be used to cover shipping costs, making the search itself free for you. If we are unable to find the desired product or supplier, the prepayment will be refunded. However, if you do not agree with the proposed price, the prepayment will not be refunded
Track numbers check are conducted every Friday, Monday, and Tuesday. The results of the checks will be available in the 'Check' tab for the track number.
We supply a free label photo. To validate the tracking number, you will need the attached invoice. Please submit the invoice for the item you think may be in this tracking number. You can use the label photo to identify the sender and declare the tracking.
If your parcel is not yet visible in the warehouse system, kindly reach out to the seller directly. Please note that the warehouse cannot assist with such matters, as ownership of the parcel remains with the sender until it is officially received.
Consolidation is the process of forming a package from goods received at different times.
All packages are scanned and randomly checked at the warehouse, airports, and customs. Any prohibited items will be seized. Be sure to understand the rules and restrictions for each type of item prior to shipping.
Yes, we collaborate with various platforms and trade shows and can provide you with supplier sourcing services.
Yes, we provide product buyout services from this website
Product buyback is not available unless the order is shipped to our warehouse.
For assistance with registration, please reach out to our support team by phone or through messaging platforms.
Yes, we offer delivery of brand replicas
USA
1.If the track arrives on Wednesday or Thursday, it will be accepted on Friday or Monday, as the warehouse is busy packing packages on those days.
2. If the store has shipped the product under a different tracking number, it will be added to your account under your ID
3. If the tracking status shows 'delivered' but without our signature, this may indicate an erroneous delivery to another warehouse. The company regularly exchanges tracking numbers for items delivered to neighboring companies (but we cannot guarantee that the tracking number will be received by the company). Therefore, it is important to open a dispute with the store as soon as possible, file a dispute with the postal service, initiate a dispute in PayPal, and create a chargeback request with the bank that issued the card, providing detailed information.
To initiate a return of merchandise to the store, you need to contact the store to obtain a return label. After that, attach the label in PDF format to the tracking information in the invoice field. The return fee is $5. If the store does not provide a return label, you can purchase one from any service similar to US domestic shipping (e.g., vipparcel.com)
In your personal account, we provide a photo of the label for free. To check the track, it is necessary to have the attached invoice. Please add the invoice for the product that you believe may be in this track. Using the photo of the label, you can identify the sending store and declare the track.
If you do not have an invoice for the product, you can find a similar item with comparable characteristics and condition on websites and attach the link to that item in the invoice field.
We deliver almost everything: from children's toys to automotive parts, except for prohibited items. If you have any questions about the possibility of shipping from the USA, please contact our managers, and they will help you understand the situation.
The list of prohibited items is here.
A tracking number is a unique identifier for postal shipments that allows you to track their route and current location. It does not contain special characters, for example: 9405509699938860829083, and sometimes includes letters, such as TBA094490876000. The tracking number is used to verify the receipt of a package at the warehouse. Do not confuse it with the order number, for example, ORDER # 108-9223429-1680000 (Amazon) or Item number +112122000000 (eBay).
Orders cannot be confirmed if the billing address is different from the shipping address. Payment cards that are issued outside the USA are not accepted.
Please use the warehouse address provided on our website as the "Shipping Address" when placing your order. This is the address where your order will be delivered by the store.
The consolidation service is free of charge for our clients.
If you encounter any difficulties while making a purchase on the online store, we are here to assist you in resolving the issue.
No, unfortunately, we do not offer this service. After the purchase, you send your goods/order/shipment to our warehouse
In the tax-free state of Delaware (more details here)
You need to contact our support team to clarify all the details and receive assistance in resolving this matter.